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Locations: Westminster, CO
Position Status: FT Exempt
Salary Range: $132,000 to $157,000
Resi Media, LLC is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, all over a standard internet connection, Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
The Director of Customer Experience is responsible for driving the best customer experience for our organization including developing the end-to-end customer experience, managing our support and customer success teams as well as managing recruiting and support, and the annual budget. You will drive cross-functional process improvement and analytics across the full experience of being a customer and internally represent the customer. You’ll work collaboratively with multiple teams across the business to design and develop process improvements to the customer journey with a specific focus on automating steps in the journey to improve the customer experience and free up employees to do value-added work. If you have an understanding of what makes people tick and want to deliver solutions that make a difference, we would love to meet you.
Email your resume to [email protected]. If you don’t meet every qualification, please don’t be discouraged to apply! We hire for talent and passion over experience. Visit resi.io/careers for more information about our benefits and other open positions.