FAQ - Billing Changes (June 2023)
Overview
This FAQ answers questions related to the invoice changes that occurred beginning in June 2023.
Invoice Changes
In 2021, Resi joined the Pushpay family (to learn more, check out our announcement). Since then, we have implemented a number of changes in an effort to align our two organizations. On June 1, 2023, we merged our two billing systems together, which likely impacted your invoices.
New Invoice Format
If you are used to receiving invoices from our previous billing system, you will notice changes to the invoice format. Here is what you will see moving forward:
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Joint Pushpay and Resi Customers
If you are currently a customer of Pushpay, the following changes may apply to you.
Q: Which billing contact will receive our invoices if we have separate Pushpay and Resi contracts?
You will now receive one invoice that includes all subscriptions and products from any of the companies on a single invoice. We will send the combined invoice to the email address registered as the billing contact for Pushpay. If you would like to update your billing contact, have your authorized billing contact make the request at [email protected].
For joint customers located in Canada, Australia, or New Zealand, the invoice will be in your local currency.
Q: Which payment method will be billed if we have separate Pushpay and Resi contracts?
As of June 1, 2023, we no longer accept separate payment methods for Pushpay and Resi products. We now collect all software or hardware fees from the payment method on file with Pushpay.
Resi Customers with no Pushpay Subscription
If you are subscribed only to Resi, the following changes may apply to you.
Q: Will our billing date change if our organization only contracts with Resi?
If you have a monthly payment term, you will receive your invoice on the 1st business day of the month. Your fees will be withdrawn from your account on or before the 8th day of the month.
If you have an annual payment term, you will receive your invoice yearly on the 1st business day of the month that your contract began. Your fees will be withdrawn from your account on or before the 8th day of that same month.
Q: How do we submit our payment?
Your payment will be automatically withdrawn from the bank account or credit card we have on file. In most cases, this will be the same payment method used for your previous payments to Resi.
Q: How do we change our payment method?
If you would like to update your payment method, please reach out to [email protected].
